Terms & Conditions
Here’s all the boring small print and those important bits and pieces that form the basis of your order. If you can’t find what you’re looking for amongst the following headings or have a question about our policies, please contact us and we’ll be happy to help.
By placing an order with us, you are agreeing to accept these terms and conditions and are entering into a contract with us.
We reserve the right to update these terms and conditions from time to time, modify existing terms and add new ones as required. Such changes and modifications will be effective immediately.
We have taken great care to ensure that our prices, sizes, stock and availability are all correct and products are fairly described. However, we cannot accept liability for errors or omissions in any part of the website including, but not limited to, the description and specifications of the goods as advertised. We also reserve the right to amend this content at any time without prior notice.
All orders are subject to availability and acceptance of your order. If the goods you have ordered are not available from stock, we will inform you as soon as possible and advise a longer delivery time or suggest an alternative. You will have the option of waiting, choosing an alternative or cancelling your order.
The prices payable for the goods that you order are as set out in our website. All prices are inclusive of any applicable VAT at current rates. If you are ordering from outside the UK or EU local taxes and customs duties may be applicable and payable before you can receive your goods. We have no control over these amounts and so are unable to advise on the values here.
Children’s shoes are currently zero rated for VAT and therefore no VAT is added. However, some of our adult sized shoes and accessories such as the polishes and waterproofing sprays will have VAT included and this is included in the price where applicable.
We offer a number of delivery options and always work hard to ensure that your shoes arrive as quickly as possible and by the delivery method selected. However, we reserve the right to change the delivery method from time to time, if for example we are unable to despatch the items via your chosen method for reasons outside of our control. This is including, but not limited to, restrictions on which goods can be carried (eg aerosols) and availability of the requested service.
We also cannot be responsible for the failure of the selected service to meet the indicated delivery times, provided items are despatched on time according to our service commitment. At busy times of the year, eg around Back To School, all deliveries are likely to take a bit longer than specified and this is outside of our control and we cannot be liable for any issues relating to delayed receipt of orders despatched on time and in good faith using the specified method of delivery.
Credit and debit cards are accepted through PayPal and you don’t need a PayPal account to use this facility. We use PayPal as our credit card processing facility. PayPal is one of the largest secure online payments systems on the net, so rest assured your transaction details will be safe. Choose the ‘PayPal’ option in the Checkout and follow their instructions. If you wish to pay via credit or debit card you will need to scroll down to find this option so that you can pay without the need to have or open a PayPal account.
Changes to your order
Please note that once your order has been placed it will be sent straight through to our store and it is not possible to make amendments after this point. Our team works very hard to despatch all orders as soon as possible and will be printing and packing orders 2 or 3 times a day which makes it impossible to effect changes. We will always do our best to resolve problems but this cannot be guaranteed and we are unable to take any responsibility for this. You will need to pay to return any items to us provided they were dispatched as ordered and posted to the address specified.
Please see our Returns and Exchanges section for advice on how to return.
Please return your items to;
Windmill Shoes & Accessories
98 Weston park
For an exchange, please contact us as soon as possible to advise what item you would like so that we can reserve your choice to avoid disappointment. If you would like some help in choosing a suitable alternative please contact us so we can advise on your options.
On receipt of your return we will post out your new item the same day at no extra cost to you (subject to availability and for UK orders only) using the standard delivery service option.
For a refund for a faulty item we will reimburse you the cost of the item using the same method as you paid with. Please allow up to 10 days for a refund to be processed following our confirmation of receipt of the items.
Under the Consumer Contracts Regulations you have the right to cancel your order without penalty within fourteen days of your order date. You then have 14 days following this cancellation to return your items for a refund. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as cancelling your order. This will be treated as a return rather than a cancellation.
You are still liable to return the goods to us at your cost and risk. In this case you must return your entire order and send them straight back to us with all packaging intact.
We reserve the right to cancel your order if we are unable to deliver the goods to you, for example if we have insufficient stock or if certain items cannot be posted via Royal Mail. In this case we will contact you and try to offer an alternative where possible.
This site is owned and operated by Windmill which is a partnership registered in England.
Our registered office is Windmill. 98 Weston Park. London. N8 9PP. UK.
Windmill Shoes & Accessories is the trading name of Windmill.
Windmill-kids.com contains a variety of copyrighted material, trademarks and other intellectual property. Windmill and the Windmill logo are both registered trademarks. All rights, including copyright, trademarks and intellectual property in this website are owned by Windmill.
Any use of this website or its contents, including copying or storing elements in whole or part, other than for personal use, is prohibited without written permission.
Free Postage Offers
Products offered with ‘Free Shipping’ or free postage offers are only available for the standard service and to UK addresses only.